About Publicis Groupe
Publicis Groupe, known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world’s third largest communications group in the world. With more than 80,000 people in over 100 countries, the Groupe has four Solution hubs: Creative with Publicis Communications, Media with Publicis Media, Digital business transformation with Publicis Sapient, and Health & Wellbeing with Publicis Health.
Since 2014 and the acquisition of Sapient, Publicis Groupe has undergone a profound transformation by scaling a new model connecting data, creativity and technology. We have continued on that journey with the 2019 acquisition of Epsilon to further scale our data led offering and provide true momentum to our clients own transformation.
This model, with a country led approach, is called the “Power of One” and gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organisation.
It breaks down the silos between Publicis Communications, Publicis Media, Publicis Sapient, and Publicis Health making them work seamlessly and efficiently to help clients transform marketing and business at scale.
Never has our vision and drive for Power of One been as demonstrable as in the role of the Global and Regional Client lead. The Publicis Groupe is a brand led organisation powered by data driven global Practices and has our clients at the absolute core of our business. The role of a RCL is essential for driving growth, for understanding and leading our clients own transformation through delivering the true scale our agencies capabilities. A RCL sets the vision, builds a culture of collaboration and curates a team of experts from our whole Groupe to deliver on that promise. They are true leaders with responsibility for revenue, profitability and leading the relationship with our clients. We could not be more committed to delivering excellence and we articulate our approach to that as the following;
Clients Come First; The entire Publicis Groupe transformation was designed to put clients at the center of all we do. Their needs and objectives drive the solutions we provide in order to help them win and grow.
We are Seamless; We have created the powerful role of the Regional Client Leader. One person who acts as one point of access and one point of accountability to tap an 80,000-deep pool of talent - free from silos, legacy, and convention.
We are Frictionless; We have unified P&Ls and removed all operational barriers that enable true collaboration.
We are Modular; The core benefit of our new organization is not only in the depth and range of capability but, more importantly, in our ability to configure situationally; the ability to configure around individual client needs and an open architecture to plug & play world class partners when needed. Modularity is critical as it enables a future proof way for this organization support innovation now and keep pace the changes that show no sign of stopping.
We are United; By fusing together our creative, intelligence, and technology expertise, we are able to provide clients with transformative ideas and consumer experiences, unlike any other agency or holding company in the marketplace.
What you’ll do:
As a Client Success Manager, you will be a key member of our team responsible for ensuring that our clients receive the highest level of service and support. The ideal candidate will have excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to manage relationships with clients at all levels.
Day-to-day, your role includes:
Serve as the primary point of contact for our clients, responding to their inquiries, and managing their expectations.- Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Collaborate with cross-functional teams, including product, engineering, data science, and UX/UI design, to ensure that client requests are addressed effectively and efficiently.
- Work with clients to identify their business needs and provide recommendations on how our services can help them achieve their goals.
- Manage client contracts and agreements, including negotiating terms and ensuring compliance.
- Develop and deliver client presentations, including business reviews and proposals.
- Monitor client satisfaction and work to improve our services based on their feedback.
- Track and report on client metrics, such as usage, adoption, and renewal rates.
- Stay up-to-date with the latest industry trends and best practices to ensure we are providing the highest level of service to our clients.
We’re looking for strong, impactful work experience, which typically includes:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 5+ years of experience in client services, account management, or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong problem-solving and analytical skills, with a focus on continuous improvement.
- Ability to manage multiple projects simultaneously and deliver high-quality results within tight timelines.
- Familiarity with CRM tools, such as Salesforce or HubSpot, and project management tools, such as Asana or Trello.
- Ability to work independently and as part of a team, with a focus on collaboration and shared success.
- Familiarity with digital marketing and customer data management is a plus.
Additional Information
Our employee benefits package comprises the following:
Generous leave entitlements, including birthday leave, rest day and family care leave.
Office closure for World Mental Health Day 10th October.
Additional Company closure for all 4 major festive Celebrations
Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
Life and personal accident insurance and group hospitalization and surgery.
A hybrid working schedule and with Friday disconnects.
Rest Relax & Recharge - office closure last week of December every year.
Phone Allowance
