Customer Service Manager [Philippines]


 

Qualifications

  • Candidate must possess at least Bachelor's/College Degree in any field.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Preferably Supervisor or Manager/3 Yrs & Up Experienced Employee specialized in Property/Real Estate or equivalent.

Responsibilities:

  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Implementing an effective customer loyalty program.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Staying informed on the latest industry techniques and methods.

Job Types: Full-time, Permanent

Salary: Php45,000.00 - Php60,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Schedule:

  • Monday to Friday

Supplemental pay types:

  • 13th month salary

Ability to commute/relocate:

  • Pasay City: Reliably commute or planning to relocate before starting work (Required)

Expected Start Date: 07/17/2023

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